Case Study: Enabling access to multilingual healthcare

(via Humanitech)

Australia is a vibrant and multicultural country, with 22% of households speaking a language other than English at home. Yet many women and birthing people who require interpreter and translation services during pregnancy and postpartum have been unable to access them when navigating Australian healthcare settings, which can impact the quality of healthcare and their wellbeing.

Following community research, Good Hood identified a need for culturally-informed, in-language information for maternal health via smartphone. MamaTalk was developed to address this gap.

MamaTalk is the second app in the Solinary suite of multilingual health communications and has been created in consultation with the Victorian Department of Health, clinical practitioners, health workers, NAATI certified translators, and community members from the relevant language group. As a “living” language platform, Solinary strives to ensure that information is not only linguistically accurate but also culturally relevant and culturally safe for its users.

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