Linguistic diversity and emergency health alerts: A systematic critical review

“Australia is a world leader in providing valuable resources that support multilingual access to healthcare services. However, the COVID-19 pandemic revealed that these resources are not always effective in ensuring that linguistically diverse citizens have access to information in a crisis. In this paper, we consider whether authorities around the world have implemented effective approaches…

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Case Study: Enabling access to multilingual healthcare

(via Humanitech) Australia is a vibrant and multicultural country, with 22% of households speaking a language other than English at home. Yet many women and birthing people who require interpreter and translation services during pregnancy and postpartum have been unable to access them when navigating Australian healthcare settings, which can impact the quality of healthcare and their…

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This multilingual software enables safe, simple and equitable access to good health

Access to healthcare is a fundamental human right, but what happens when medical information is lost in translation? Australia is a vibrant and diverse country with roughly 30 per cent of its population born overseas. Yet, many people living in Australia experience language barriers when communicating with health services. Solinary is a software platform with…

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I built a chatbot to make it easier to talk about family and sexual violence. Here’s why

Hello Cass has sent over 7000 messages, and hardly a week goes by without someone getting in touch to say ‘keep going’. (Via Women’s Agenda) There are three questions people almost always ask me when we’re talking about Hello Cass: Who built it? What does the name ‘Cass’ mean? Is this something that happened to you? The…

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International Centre for Democratic Partnerships (ICDP) Keynote Address

Keynote Speech from the Pacific Connect ‘Social Enterpise & Social Impact’ Dialogue Welcome Dinner  – Emma Koster, Founder of Hello Cass I’d like to start by acknowledging the First Nation’s people as the traditional owners of beautiful Brisbane where we gather today, and I recognise the country North and South of the Brisbane river as…

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